Rukn support
A little help.
A clearer next step.
Help with your account, your wedding plan or a business listing. Start below, or get in touch with the Rukn team.
Email supportsupport@joinrukn.com
Your account & app
Sign-in trouble, a reset link or something not working on your phone.
Get helpVenues & suppliers
Report an incorrect listing, request removal or get help with a profile you own.
Get helpPrivacy & deletion
Ask about your information, request a copy or get help deleting your account.
Get helpQuick answers
Practical help for the app and website.
I can't sign in. What should I try?
Use the same sign-in method you used when creating your account: Apple, Google or email. For an email account, choose Forgot password on the sign-in screen. Request and open the reset link on the same device. If a link has expired, request a new one.
Where is my wedding plan?
Sign in with the same Rukn account on the app and website. The app opens your personal plan. Family invitations and selecting a shared plan are currently managed on the website. Save your changes before leaving an editor; the budget lab is an unsaved what-if tool.
Does the budget tool pay my suppliers?
No. It tracks the estimates, agreed costs and payments you enter. It does not connect to your bank, transfer money or confirm that a supplier received payment. Check invoices and payments directly with the business.
How do I delete my account?
In the app, open Account from Discover or My plan, then choose Delete my account and confirm. This permanently removes your account and personal planner data. If you cannot sign in or deletion fails, email support@joinrukn.com from your account email where possible. We may need to verify that the account belongs to you.
Can I rely on a listing or a calculated prayer time?
Confirm availability, prices, catering, facilities and arrangements directly with the business before booking. Unknown listing details are marked for you to confirm. Calculated prayer times are planning references; check the relevant local mosque timetable and jama'ah times.
How do I report a problem with a listing?
Send the listing link and explain what needs correcting or removing. If you own the business, include its public website or published contact details so we can check your request. Do not send identity documents unless our support team specifically requests a suitable verification method.
Help us understand the problem
Tell us what you were trying to do, what happened and whether you were using the app or website. Include your device model and app version if relevant. Remove other people's details from screenshots. Never send your password, sign-in code, bank details or full guest list.